We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

• Your book must be unused and in the same condition that you received it.
• It must be returned in its original packaging (if applicable) and securely packed to prevent damage in transit.
• You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@metricmilestones.com with:

• Your order number
• The item(s) you want to return
• The reason for return (optional but helpful)

Items sent back to us without first requesting a return will not be accepted.

• Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
• We recommend using a tracked service, as you are responsible for the item until it reaches us.
• We do not cover loss or damage during return shipping if an untracked/uninsured service is used.

Please inspect your order upon reception and contact us immediately at support@metricmilestones.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

We do not accept returns for:

• Digital products (e.g., downloadable PDFs, digital journals, templates), once delivered/accessed
• Gift cards
• Any item returned outside the 14-day window
• Items that show signs of use, or are not in the original condition

If you have questions about whether your item qualifies, contact us at support@metricmilestones.com.

We do not offer direct exchanges. The fastest way to get what you want is to return your item (if eligible) and place a new order.

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Returned items must be unused and in the same condition as received, and packed securely. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@metricmilestones.com.